Terms and conditions
Please read our terms and conditions before using the Little City Lights website, as by using www.littlecitylights.com you agree to be bound by these conditions, which apply to all transactions on this website. Any contract between us will be governed by English law.
Little City Lights (a trading name of Taiga Evergreen, company number 10252215) has the right to alter these terms and conditions from time to time by posting new terms and conditions. Your statutory rights are not affected. If you have any queries in respect of these terms and conditions, please email us at firstname.lastname@example.org or write to us at: 9 Elmcroft Crescent, London, NW11 9TB.
Use of website:
Little City Lights is not liable for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. You must not use this website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
Orders and availability:
When submitting an order to Little City Lights, you are entering into a contract with us to supply you with products, as described in the product detail. This contract becomes binding upon our acceptance of your order. In the rare and unlikely circumstance of the product you ordered not being available, we will contact you in order to either offer a full refund, or to discuss with you if you would prefer another item. Any refunds due to unavailability will be made as soon as possible, and within 30 days of your order. All products on this website were made exclusively by Little City Lights.
All prices shown are in £British pounds sterling. Prices may change from time to time and without notice. VAT is included in the price, but delivery may not be. Please check individual item listings for details.
You can make your payment via credit or debit card, or PayPal. We don’t take cheques or accept money over the phone.
All transactions shall be made in UK sterling, and as the buyer, should you be overseas with a different currency, you will be liable for any exchange rate charges made to you by your card provider. We do not store any card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers.
Domestic orders: Products are delivered to most of the mainland UK within 3-5 working days for £2.99, and in 1-2 working days for £4.99. Delivery costs for Northern Ireland, Channel Islands and some of Scotland may differ. Orders are usually dispatched within 2 working days from receipt of payment. An email will be sent to you when order is dispatched, letting you know the estimated date of arrival.
International orders: Products are delivered to Austria, Belgium, Ireland, Luxembourg, Netherlands, France and Germany within 4-7 working days for £9.99, and to Czech Republic, Poland, Portugal, Sweden, Italy, Spain, Switzerland and Iceland within 5-10 working days for £14.99. For orders to any other countries, please get in touch at email@example.com and we will find a way to deliver your product.
Please be advised that, due to the Covid-19 pandemic, there may be some disruption in the UK and international postage services, which we cannot be responsible for.
All Little City Lights products were designed and made by Little City Lights. All products are made of card, and are therefore quite delicate. We provide detailed, step by step instructions with all our products and encourage buyers to contact us if they have any questions about their product. Please be advised that flame retardant variants were treated with a water-based solution. While each flame-retardant product is dried and straightened extensively, they may differ slightly in the way the card feels during assembly. For this reason, please take extra care when assembling flame-retardant products. Please carefully read the entire instructions enclosed in the product packaging for general guidance on product use.
This product is not a toy. Assembly may require a penknife or another sharp object. Adult supervision during assembly is required. This product should never be left unattended with a light-source inside. It should be used exclusively with adult supervision.
This product may be used ONLY with low-voltage, battery-powered LED lights (not included). Do not use this product with any other type of electrical component. ONLY products with a ‘FLAME RETARDANT’ sticker on the front of the packaging are intended for use on Christmas trees. A ‘FLAME-RETARDANT’ sticker is attached to products which are treated with a flame-retardant solution. This solution is non-toxic, non-flammable and water-based. It is intended for use on card. It has passed dermatological tests and is used widely on lampshades, lanterns and similar products. The solution has passed safety tests in the UK and EU.
All our products passed the Glow Wire Test. Products with a ‘FLAME-RETARDANT’ sticker also comply with EN 71-2 and passed a flammability test in an independent British testing laboratory. Please visit our website for test result certificates.
Keep product away from young children and animals. Keep product away from open flame. Do not ingest any parts of the product.
Cancellation of orders:
We reserve the right to cancel purchases and orders for any reason prior to dispatch. If orders are cancelled for any reason, your order will be refunded in full. You may cancel your order at any point prior to dispatch, of which you will be notified in an email. If you wish to cancel your order, please contact us by email and let us know your name, date of order and order content.
We are happy to give you a full refund on products ordered from our website, provided you return the item to us within 10 working days of receipt. Due to the characteristics of card products, the product must be unopened to be eligible for return, with the sealing sticker on the side of the packaging and all 'notches' holding in the card components still intact. Items must be sent at your own cost, and must arrive in perfect order. If you wish to return any item for any reason, please contact us in advance so that we are ready to process your return as soon as possible, and can offer advice on postage.
If your order has arrived damaged due to its transit, please contact us immediately, send photographic evidence of the damaged packaging/product and we will make a claim with the courier company or post office. We will reimburse you in full within 14 days.
We are liable for any problems with the product that make it different to the advertised description on this website. In such a case, we will be happy to offer a replacement product or a full refund.
In using this product, you accept that you have read, understood and accepted all information given in these terms and conditions, and on the instructions sheet supplied with the product. We will not be held liable for any damage to health or property as a result of the misuse of this product. Misuse refers to any breaching of guidance provided on this website or in the product instructions sheet.
All content, graphics, photographs, icons, images, logos is the property of Little City Lights and we ask that you do not share, download or use these.
Thank you for visiting Little City Lights.